Under the leadership of the Implementation Lead, the Practice Week Coach is responsible for providing Redzone customers with coaching and implementation guidance. This position provides customers with the first impression of Redzone training, testing and configuration. This position is critical to customer and Redzone success during the first 8 weeks of implementation.
This position is full time, exempt, remote and required to travel 90%-100% of time.
Essential Duties
Provides Redzone customers with coaching needed to ensure they are ready for the Connected Teams Coaching.
Conducts onsite visits at the end of the project management phase before coaching.
Ensures signals are wired and visual factory is installed and ready.
Performs initial software training and supports the customers’ Practice Team to spread Redzone knowledge widely.
Facilitates outbriefs and provides the internal Redzone team with summaries on key outputs, players, and any risks associated.
Configure and set up Redzone software to match the production process at the manufacturing client site.
Ensure that manufacturing data is complete and includes all relevant information, but is not limited to product, equipment information and product run rates.
Possess full knowledge of the shopfloor environments, workflows, and processes in Food & Beverage and CPG industries.
Take steps to support and foster client confidence before the “go-live” date.
Monitor and provide quality control by ensuring automation signals from the plant (photoeyes or machine cycles) come back to the software and provide accurate, real-time data to Redzone for the benefit of the shop floor team.
Understand and monitor escalation processes for any critical path items or risk points that could result in a delay or unsatisfactory project result.
Provide initial Redzone training for management, leads, and shop floor users.
Other duties as assigned.
Required Skills
Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement.
Ability to plan, organize and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients.
Ability to maintain strong relationships with clients, as well as internal teams.
Strong written and verbal communication skills.
Sound judgement and excellent assessment skills.
Ability to prioritize tasks to meet critical path deadlines.
Advanced knowledge of MS Office (Word, Excel, Outlook, Power Point)
Proficient communicating technical networking, wireless, and software requirements.
Programmable Logic Controller (PLC) experience and familiarity is a plus, but not essential.
Education/Experience
BA or BS – relevant fields of study can include and are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management.
At least one year of experience working in direct hands-on manufacturing previous roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager; preferably within the Food and Beverage industry.
Environmental Adaptability
Able to work in manufacturing plant settings.
Ability to travel 90-100% of the time, and manage changing environments, adapting to various locations/accommodations.
Ability to work in a corporate office, home office environment and/or a variety of office type settings.
Judgement and Situational Reasoning Ability
Ability to reason, review and instruct
Ability to use common-sense judgement in non-routine situations, such as evaluating implications of proposed procedures, policies and plans
Environmental Adaptability
Ability to comprehend/use publications and manuals related to an individual’s role.
Ability to research and stay current with industry specific policies, methods, operations, and compliance.
Redzone is an Equal Opportunity Employer
Redzoners believe in “keeping things real.” Hear what they think about being a part of our team.
“From the shop floor to plant leadership, it’s common to hear how Gary’s teaching methods enabled them to roll out each Redzone module faster than anyone thought was possible; while gaining powerful uplifts and achievements.”
Gary FraserOperations Excellence Coach
“Mike believes in teaching each line and department the importance of working as a team and not as individual units. He’s always willing to do whatever it takes to ensure that everyone else succeeds. Mike is a shining example of a Redzone coach.”
Michael MyersOperations Excellence Coach
“Ryan leads by example and applies a sense of empathy towards our product. Because of people like Ryan, millions of manufacturing workers go in every day happier and connected on their iPads!”
Ryan MayTeam Lead
“Blake always goes above and beyond; making a difference in each factory she is involved in. She has a strong desire to make both Redzone employees and customers have the best experience possible.”
Blake WashingtonSolutions Director
“Jon loves what he does every day and that passion shines through to both his team and his customers. His infectious spirit makes everybody around him better at what they do.”
Jonathan LaneSolutions Director
“William’s key to success is his focus and determination on win-win outcomes for Redzone prospects and customers. A digital transformation expert and a true team player.”
William BondNational Accounts Director
“Oscar is truly onboard the “One Team” train. His dedication to making sure everyone is taken care of is second to none. His default attitude is always about how to solve or fix an issue, regardless of where it came from or how it developed.”
Oscar SaavedraPlatform Project Manager, Medium Enterprise
“Osvaldo’s industry expertise and leadership skills have ensured his growth within a close-knit team. His integrity and passion towards our solution means he gains respect wherever he goes.”
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