Summary

Under the leadership of our Application Support Team Leads and Director, the Application Support position is responsible for ensuring our customers receive responsive, accurate, and empathetic feedback regarding questions and support needed using the Redzone Applications.

This position is full time, exempt and remote. Required to travel up to 10% of the time.

Essential Duties

Required Skills

  • Expert user in iOS, tvOS, and macOS.
  • Basic knowledge of manufacturing processes and quality control.
  • Advanced knowledge of Office 365 and MS Office (PowerPoint, Excel, Outlook).
  • Sound judgement and excellent assessment skills.
  • Excellent interpersonal and organizational skills.
  • Strong written and verbal communication skills.
  • Ability to successfully manage multiple projects and tasks.
  • Ability to work under pressure and meet deadlines.
  • Ability to work in a high paced, high growth environment.

Education/Experience
  • 3+ years of experience with customer support
Environmental Adaptability
  • Ability to work in an office, or home office environment and/or a variety of office type settings.
  • Able to work in manufacturing plant settings.

Judgement & Situational Reasoning Ability
  • Ability to reason, review and instruct
  • Ability to use common-sense judgement in non-routine situations, such as evaluating implications of proposed procedures, policies and plans
Environmental Adaptability
  • Ability to comprehend/use publications and manuals related to an individual’s role.
  • Ability to research and stay current with industry specific policies, methods, operations, and compliance.

Redzone is an Equal Opportunity Employer

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